Help Center
BETA is here to help members as they navigate their coverage, risk concerns, and claims, whether planning ahead or experiencing a current challenge.
When to Contact Claims
Claims
Professional Liability
If members receive any of the following documents, contact our Claims Department immediately for assistance:
- Notice of Intent to Sue or Notice of Intention to Commence Action
- Written claim or demand
- Letter from an attorney
- Claim against a Public Entity
- Lawsuit (summons or complaint)
- DFEH complaint
- EEOC charge
- Subpoena for deposition or trial
- Any relevant legal papers that are confusing or difficult to understand
Members should also contact us as a precaution if any of the following events occur, so the Claims Department can fully investigate both the existing claims and incidents likely to become claims:
- An unexpected complication resulting in death or serious injury to a patient
- “Errors” by an employee resulting in death or serious injury to a patient
- A letter from a patient (or an attorney) objecting to payment of a bill because of complaints about the care provided
- A threat of litigation (oral or in writing) made by a patient, family member or attorney
When reporting any of the above, please include the name of the potential claimant, the date of the incident and a brief description of the incident.
Workers’ Compensation
When an employee notifies the healthcare facility of injury, crucial initial steps must be taken. The employee should be directed to obtain appropriate medical care at your appointed occupational clinic, employee health clinic or other designated facility. The law requires that an employer provide any employee claiming industrial injury with a Claim Form (Form DWC-1) within one day of notice of injury, even if the employer disputes the injury. The law permits delivery of Form DWC-1 by hand, mail, or electronically.
When the injured worker completes the Claim Form DWC-1, please submit it to BETA with the Employer Report of Occupational Injury (Form 5020) and any other pertinent information.
When to Contact Risk Management and Safety
Patient Safety
- Questions on common topics such as consent, documentation, and telehealth.
- Risk reduction strategies, programs, and initiatives.
- Responding to adverse events.
- Planning difficult communications with patients and families.
- Current, evidence-based clinical practice guidelines and informational resources.
To contact a BETA risk management professional, send an email to riskmgmt@betahg.com.
Note: BETA personnel do not provide legal advice or regulatory compliance opinions.
Employee Safety
Questions on common topics such as interventions and best practices to address injury trends in the workplace.
- Resources for hazard identification, accident investigation, and event analysis.
Guidance on recordability and reportability of workplace injuries to Cal/OSHA.
Assistance with Injury and Illness Prevention Plans (IIPPs) and other regulatory requirements and best practice strategies pertaining to Plan development.
To contact a BETA risk management professional, send an email to riskmgmt@betahg.com.
Note: BETA personnel do not provide legal advice or regulatory compliance opinions.
When to Contact Underwriting
Questions about whether something is covered (event, volunteers, telemedicine, etc.).
- To obtain a Certificate of Coverage.
- To report on new locations where services are rendered.
- To inquire about whether certain healthcare providers are covered or not.
- To inquire about contracts and how the agreement coincides with coverage.
- To ask about potential liability exposure given a certain situation.
To contact an Underwriter at BETA, send an email to underwriting@bethahg.com.
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